Thank you for choosing KAZE. Please see below for some frequently asked questions. If you need information beyond this FAQ, feel free to contact us at firstname.lastname@example.org.
|Are KAZE face masks reusable?||KAZE are one-day disposables. Please keep the resealable packet each mask comes in for storage during meals.|
|Where can I get KAZE?||We are online only at the moment. Please refer to our shipping policy page for shipping destinations and charges.|
|Can I wear KAZE face masks into surgery?||KAZE respirators are not classified as surgical. However, they are certified FFP2 and KN95, which means they offer sufficient protection for daily use.|
|Can I trust KAZE?||As respirators, KAZE go through more rigorous testing conditions than 3-ply surgical masks. But in multiple global lab tests, KAZE respirators have consistently achieved international standards of filtering out particles (PFE) of more than 95% and bacteria (BFE) of more than 99.9%. We are officially certified KN95 and FFP2.|
|Ordering from our other sites.||
Your browser will automatically detect your IP location and direct you to your region-specific website. Each website is made specifically for shipping from the nearest fulfillment center.
If you want to view and order the latest product, please scroll to the bottom of the page and locate "Countries and Regions". Then, click "Hong Kong Store".
Items on the Hong Kong Store will be in Hong Kong Dollars (HKD) and shipped from Hong Kong. The shipping cost will be calculated at checkout.
The checkout price in the Hong Kong Store does not include import tax, which you will be responsible for when parcel arrives your country. Your country's customs office will contact you before delivery. Items uncollected or returned through this method will not be refunded.
|What is the difference between KAZE Jr and KAZE Mini?||
KAZE Mini = KAZE Jr. They are the same make, size, and construction. We’re transitioning the naming to KAZE Mini currently. KAZE Mini is recommended for kids between 2 to 12 years old, as well a adults with small faces.
|What is the main difference between the different models?||
We recommend adults start with our KAZE Original KN95. These are 5-ply for maximum protection. Then try the KAZE Light. These are 3-ply, which favor breathability in hot and humid regions. KAZE Mini are 5-ply, but cut a little smaller for kids under 12yo, and adults with small faces. Sizing wise, we recommend adults try it in this order - KAZE Original, Light, Mini. Sizing for kids, KAZE Mini / Jr, then KAZE Light.
Although we have done a full battery of tests and received certifications, we market KAZE as “non-medical” and print this on every box. To declare as “medical”, the masks need to be tied around the back of the head. Our product team came up with the adjustable ear loop design that gives most people a customised fit. We hope KAZE may be used by everyone rather than serving the medical community alone.
|Is KAZE KN95?||
We occasionally make changes to the product packaging. But the KN95 wording will always be placed on the box. You will see “KN95” in small print, on the side.
|Where are the certs?||
KAZE’s test certs for each product is located on each of our product pages online. Just click on the “View here” hyperlink.
|What is KAZE made of?||KAZE Original, Mini, Light are made of varying plies of meltblown, cotton, and non-woven.|
|Who is KAZE and where is it made?||KAZE is a team based in Hong Kong. The manufacturing takes place in mainland China.|
|Is KAZE NIOSH approved?||
The straight answer is no. For being NIOSH-approved would make KAZE not user-friendly, as the approval means the mask need to be tied in a knot at the back of the head. KAZE has passed all filtration efficiency test at Nelson Labs for NIOSH, but have decided not to alter our design with comfort features such as the adjustable ear loop tabs.
|Is KAZE Original KN95?||KAZE Original is KN95. Available on each product page. Also, view the cert here.|
|Is KAZE Mini KN95?||KAZE Mini is KN95. Mini is also GB38880-2020, the standard for child-mask-sized respirators. Mini is made of the same construction and materials as our KAZE Original KN95 and has passed similar tests. Available on each product page. Also, view the cert here.|
|What spec is KAZE Light?||KAZE Light is GB/T32610-2016. KAZE Light is also EN14683 Type IIR, which is EU's highest spec for 3-ply masks. Available on each product page. Also, view the cert here.|
|What size is KAZE Original?||Please see KAZE Original measurements here.|
|What size is KAZE Mini?||Please see KAZE Mini measurements here.|
|What size is KAZE Light?||Please see KAZE Light measurements here.|
|How long is shipping?||
Delivery time can range from 4 to 7 working days after your order is processed. Please expect delays due to COVID. See our Shipping Policy at the footer.
|Can I get an exchange or refund?||
Please read our Refund Policy at the footer. Before you purchase, we highly recommend you check for fit info on our product and FAQ pages. Due to hygiene safety reasons, items may not be returned once order is placed.
|Why isn't "KN95" stamped on the box or the mask?||We make changes to our packaging from time to time. We do not print "KN95" on the mask for aesthetic purposes. KAZE Original and KAZE Mini are KN95.|